Privacy policy

This Privacy Policy describes how Coke and Caine (the "Site", "we" or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.cokeandcaine.com (the "Site"). Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

We respect the trust you place in Coke and Caine. We are committed to protecting all information that you share with us. We insist upon the highest standards for secure transactions and customer information privacy through the best encryption transaction technology. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our database.

 

Coke and Caine collects, stores, and processes personal data solely in accordance with the applicable statutory provisions and to the extent necessary to fulfil the contractual relationship between the provider and the user or to provide the requested services necessary and required. Data about products that the user has put into the shopping cart can be used by Coke and Caine solely for their marketing purposes. Moreover, address and order data are collected and processed for our marketing purposes. Furthermore, according to the applicable law, anonymous user profiles may be used for internal market research purposes and to improve our range of products and services. Personal information means any information that the user of CokeandCaine.com provides to us and that may be used to identify an individual (first and last name, address, fixed and mobile phone number). We secure our website and other systems through technical and organizational measures against loss, destruction, access, modification, and distribution of your data by unauthorized persons. Despite regular controls, complete protection against all dangers is, however, not possible.

 

Please note that the privacy policy is subject to change at any time without notice and by updating this page. To make sure you are aware of any changes, please review this policy periodically.

 

Information We Collect:

We collect personal information to provide and improve our Services. The types of information we collect include:

 

Information You Provide Directly:

• Contact Information: Name, email address, phone number, and postal address.
• Account Information: Username, password, and security questions.
• Order Information: Billing and shipping addresses, payment details, and order history.
• Customer Support Information: Details you provide when you contact us for support.

 

Information Collected Automatically:

• Usage Data: Information about your interactions with our Services, such as IP address, browser type, device information, and pages visited.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Site. For more information, see our Cookie Policy [insert link to Cookie Policy].

 

Information from Third Parties:

• Service Providers: Information from payment processors, shipping companies, and other vendors.
• Marketing Partners: Information from marketing and advertising partners to better tailor our services to you.

 

We use your information to:

• Provide Services: Process orders, deliver products, and manage your account.
• Communicate with You: Send order confirmations, respond to inquiries, and provide customer support.
• Marketing and Advertising: Send promotional messages and show targeted ads.
• Improve Our Services: Analyse usage to improve our Site and Services.
• Security and Fraud Prevention: Protect against and prevent fraudulent transactions and unauthorized access.

 

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, and customer support.
• Business Partners: Partners for marketing and promotional purposes.
• Legal Obligations: To comply with legal obligations, enforce our policies, or protect our rights.

 

Depending on your location, you may have the following rights:

• Access and Update: Request access to and correction of your personal information.
• Delete: Request the deletion of your personal information.
• Opt-Out: Opt-out of receiving promotional communications and targeted advertising.
• Data Portability: Request a copy of your personal information in a portable format.
• Withdraw Consent: Withdraw your consent where we rely on it to process your personal information.

 

Security

We implement security measures to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

 

Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

International Transfers

Your information may be transferred to, stored, and processed in a country different from your own. By using our Services, you consent to these transfers.

 

Children's Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us to request deletion.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last Updated" date. Your continued use of our Services after changes are posted constitutes your acceptance of the revised policy.